Fast and reliable delivery for your handmade chandeliers
Last updated: March 2024
Orders are processed within 1-3 business days to ensure timely delivery for our customers. During peak seasons, processing times may be slightly extended. You will receive a confirmation email once your order has been processed and shipped.
We offer several shipping options to meet your needs:
We ship to most international destinations. International shipping rates and delivery times vary by location:
Please note: International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
We provide clear shipping policies to ensure transparency and customer satisfaction with every order. All shipping costs are calculated at checkout based on your location and selected shipping method.
Due to the size and delicate nature of our handmade chandeliers, some items require special handling:
Once your order ships, you will receive an email with tracking information. You can track your package using the provided tracking number on our website or directly with the carrier.
We currently do not ship to the following locations:
If you have specific delivery instructions, please include them in the order notes or contact us after placing your order. We will do our best to accommodate your requests, though they may affect shipping times.
If your order arrives damaged or is lost in transit, please contact us immediately at contact@lumicraftstudiogift.com. We will work with the carrier to resolve the issue and ensure you receive your order in perfect condition.
If you have any questions about our shipping policies or need assistance with your order, please don't hesitate to contact our customer service team at contact@lumicraftstudiogift.com.